Terms and Conditions of Delivery for Liinalapsi.fi online shop
Valid from 1 January 2016
Liinalapsi Oy is the seller of the online shops Liinalapsi.fi and Wearababy.com. Liinalapsi has also a warehouse store in Turku. We sell our products to private persons of legal age and to companies world wide with the following exceptions:
We do not ship the following products to the United States: Wompat square sling and ring tai. These products are not tested according to the requirements set by the US legislation. For Wompat backpack baby carriers and wrap tie –slings we have a separate line for US customers.
All prices are in euros and are inclusive of VAT when the shipping address is in the EU area. VAT shall be deducted from the shipments outside EU. Shipping costs are added to the price. Liinalapsi Oy reserves the right to change the prices and shipping costs. Changes to the shipping costs made by post will be applied in times notified by post.
Liinalapsi Oy reserves the right to modify these terms and conditions at its discretion without prior notice. An order shall be governed by the terms and conditions valid at the time of that order.
Mail address (returns and custom fabrics):
Visiting address (warehouse, order collection):
Business ID: 2176659-0
(VAT number: FI21766590)
telephone: +358 44 5943011
Responsible person for the personal data register:
Niina Hallikainen, Liinalapsi Oy
+358 44 5943011
Identify the product information in the email as accurately as possible and include your address, phone number and the payment method. The made to order products may only be ordered by email but the online shop includes product information also for the made to order products.
You will receive to your email an order confirmation and the invoice for the wire transfer. We aim to reply to all emails within two business days. In case you do not receive a reply, please call or resend the email and check that your email is functioning (junk mail folder!). We inform about possible vacations and delays in the front page.
A purchase agreement is concluded once we have confirmed the order by email. The customer agrees to the terms and conditions of delivery valid at the time of each order.
Orders may be paid by an advance payment as a wire transfer or by PayPal. Via PayPal you may also use credit cards (such as VISA, MasterCard, American Express, Discover) in which case you do not necessarily need a PayPal account. Credit card payments via PayPal are simple and the credit card information is not transmitted to the seller. We deliver the products as soon as the payment is wired to our account and in some cases we may ship the orders to a Finnish address even before the payment. We store the ordered product for one week after which the order will lapse if the payment has not been completed.
IBAN: FI55 5716 9020 0461 45
Name of the bank: OP Corporate Bank plc Helsinki, Finland
Address of Bank: Helsinki, Finland
Receiver: Liinalapsi Oy
Address of receiver: Leipäläntie 49, 20300 Turku, Finland
We ship the product usually within 1 to 2 business days from the receipt of the order. The delivery time for the made to order products varies usually from 2 to 4 weeks. You will get an estimated delivery time in connection with the order before sending the invoice. In the event delivery of the made to order product is delayed for more than a week we will inform you by email. We will not be liable for delays caused by force majeure or by changes beyond our control. Any changes to the online shop delivery times shall be notified in the front page of Liinalapsi.
A letter and a maxi letter are delivered in Finland within 2 to 3 business days. Packages are usually delivered within 1 to 2 business days. Deliveries to EU countries take usually about a week and to countries outside EU about 1 to 2 weeks, sometimes even more than 2 weeks. Please note that the package may also be held in customs from a week to a couple of weeks.
We will send an automatic email after an order made in the online shop is delivered. You may request a follow up code by email. Regarding orders made by email we do not send an automatic delivery notification.
For packages delivered in Finland you will get an arrival notification from the post office provided you have given your phone number in the order. Otherwise the arrival notification is sent by mail.
Delivery method and costs
We deliver the products by mail. Any small orders that fit in an envelope are shipped as a letter or as a maxi letter without the follow up code and larger (over 500g) orders we deliver as package that is collectable in your post office. In case you want the delivery as SmartPost package, please notify us in the order and include the desired place and address for SmartPost collection. You may also collect the orders from Liinalapsi’s warehouse (Markulantie 1, 20300 Turku) or visit us to see different alternatives. Please make an appointment beforehand!
General delivery costs and delivery time estimates(*):
*costs and times as notified by Post and shall be subject to changes made by Post
Cancelling the order
You may cancel the order until you receive the order confirmation. The order confirmation is sent usually on the day on which the order is handled, packaged and shipped. You may cancel the order by email or by phone. If there is a backlog in our email the cancelling email may be disregarded and the package is sent. In such event you may return the order as soon as you have received it. We will return to you the price and the shipping costs as soon as possible.
Return of a defective product – No costs to the customer
Product returns shall be sent to:
Liinalapsi is not responsible if the returned product is damaged because of negligent packaging.
Cancelling and returning an order – Return costs payable by the customer
Failure to collect the product
If the customer does not collect the product and does not send a cancellation within 14 days after the delivery, we charge from the customer all expenses related to the delivery: shipping to the customer as well as the return costs. Post fares are 2 € for deliveries of 0-0,2kg and 6€ for deliveries of 0,2-2kg. Return post fare in Finland is 7,90€.
If you need help in using or handling the product, please contact us. We are happy to help! If you receive a defective product or a wrong product, please contact us within 14 days of receiving the product. If the package is damaged in mail, contact as promptly to enable us to make a claim to the post office.
Product warranty and Liinalapsi’s liability
The products manufactured by Liinalapsi (Wompat backpack baby carrier, Vanamo sling and SlingyRoo bag) are granted a product warranty of one year from the date of order confirmation. The warranty covers the defects due to manufacturing and material. The warranty shall not cover defects due to improper or uninstructed use or handling of the product.
Defect liability of Liinalapsi shall be according to the Finnish consumer protection act. The liability of Liinalapsi shall be limited to the purchase price of the product. Liinalapsi shall not be responsible for any indirect or consequential damages. The foregoing shall not limit the liability of Liinalapsi according to the Finnish consumer protection act.
Governing law and dispute resolution
These terms and conditions and any order of customer shall be governed by Finnish law, excluding however the applicability of CISG.
Any disagreements concerning the contract shall be primarily solved by negotiations. If the disagreement may not be solved by negotiations, you may take the dispute to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board you should contact the consumer advisors at Logal Register Offices (www.kuluttajaneuvonta.fi). Competent court shall be a city court of either customer’s or Liinalapsi’s domicile in Finland or, if customer does not have a domicile in Finland, city court of Liinalapsi’s domicile.